1. Information We Collect

We collect the following types of information to provide our services effectively:

• Personal Information: Name, address, phone number, and email address collected when you place an order or contact us.
• Order Information: Details about your purchases, such as product type, quantity, and delivery instructions.
• Payment Information: Payment details, such as credit card or e-transfer information, processed securely through third-party providers. We do not store full payment details on our servers.
• Device and Usage Information: IP address, browser type, device type, and usage data collected through cookies to help improve our website experience.

2. How We Use Your Information

We use your information to provide, personalize, and improve our services:

• Order Fulfillment: Process orders, arrange delivery, and communicate with you regarding your order status.
• Customer Support: Address any questions, concerns, or issues you may have with your order or service.
• Marketing: Occasionally send you updates, promotions, and offers if you have opted to receive communications from us. You can unsubscribe at any time.
• Legal and Security Purposes: Comply with legal obligations, prevent fraud, and protect the security and integrity of our services.

3. How We Share Your Information

We respect your privacy and only share information as necessary:

• Service Providers: With trusted third parties who assist us in delivering services (e.g., payment processors and delivery partners). These providers are required to keep your information confidential.
• Legal Compliance: When required by law or in response to legal requests, we may disclose information to authorities.
• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Data Encryption: All personal and payment information is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Restricted Access: Only authorized personnel have access to your personal data, ensuring it remains secure and confidential.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. You may request the deletion of your data at any time by contacting us.

6. Your Rights and Choices

You have the right to:

• Access and Update Your Information: View and correct any personal information we have about you.
• Opt-Out of Marketing Communications: Unsubscribe from promotional emails at any time by following the link in the email.
• Request Deletion: Request the deletion of your personal data, subject to legal obligations.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences. You can control your cookie preferences through your browser settings.

8. Age Restrictions

Chronic 519 is intended for users who are 19 years of age or older. We do not knowingly collect information from individuals under the legal age for cannabis use.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Chronic 519
Phone: (226)338-3534